Employee Experience (EX) is a term that gained tremendous visibility. However, EX means different things to different people. Josh Bersin recently highlighted the need to clarify what EX means and involves.
At one end, it could be bolting on new EX practices to current HR approaches and method. On the other end, it could involve the use of a human-centred design approach to identify employee needs and realities as the real starting point for designing and implementing HR solutions and processes.
We talk to a panel of experts and practitioners about EX and what it involves.
- What is the common understanding of EX, and is it accurate?
- What exactly does it mean to take an EX approach? Is it different from what HR has done in the past?
- What are the capabilities required in EX?
- What are the challenges and opportunities for EX?
Setting the scene – Introduction and research (10 min)
POV – Panellists present their Point of View (10 min)
Case Study – Panellists give their solution to a real or hypothetical case study. (15 mins)
The EX Angle – We examine the impact of Employee Experience and HR/Talent processes and policies. (15 mins)
Open Season – Q&A (10 mins)
Group Director – Employee Experience
Ros leads the Employee Experience (HR) team at Domain Group. Ros is an experienced human resources professional and industrial relations specialist with a pragmatic and commercial approach to human resources has been developed working in a fast-paced, dynamic and changing media company.
Prior to joining Domain, Ros was the HR Director for Australian Publishing Media within Fairfax Media.
Ros has volunteered in Samoa for the Public Service Commission as part of the Australian Youth Ambassadors for Development Program
Director, ServiceNow Alliance & Powered HR – Asia Pacific & Japan
Sasha is currently leading the ServiceNow alliance and Powered HR Transformation offering for the ASPAC region. Sasha is an experienced in-house HR Practioner turned Management Consultant with experience across several global HR Transformation and Employee Experience projects.
Jerome is an employee experience expert and thought leader with proven expertise in driving change, developing and implementing human-centric strategies at a global level to contribute to culture shift and the enablement and continuous improvement of employee lifecycle activities while maximising investment in HR technology.
Jeevan Joshi, EX Assembly – Moderator
Jeevan has helped organisations such as nbn, Westpac, Fairfax – design, deliver a Learning & HR ecosystem, that is business responsive and user-centric and based on Agile.
Jeevan is the founder of EX Assemebly and LearningCafe.